Survey from Internet Retailer 2015 – The Buzz on eCommerce
We are already six months into 2015 and before you know it the holiday shopping season will be upon us. What is the status of the eCommerce industry half way into the year? Highwire scoped out Internet Retailer 2015, the leading e-retail industry conference held each year in Chicago, and took the pulse of the market to find out what leading brands have seen so far and what we can expect. Taking a quick poll of conference exhibitors, here is what we found out:
Holiday Shopping Optimism Prevails
There was a hopeful feeling in the air among exhibitors. In fact, nearly everyone we surveyed— 98 percent—expect eCommerce sales to improve during the upcoming shopping season compared to last year. While it may be no surprise that sales are expected to spike due to the rise of eCommerce adoption, there are a few unexpected things to watch for. For example, brands need performance with purpose and doing well by doing good might be more beneficial to your brand than you might think.
Thirst for Mobile Accelerates
Last year, analysts predicted that 2015 would be the year that most online retailers would offer customers a mobile eCommerce site. Our quick poll underscored this as a strategic priority. More than half of the companies we polled ranked mobile optimized sites, apps and content as their top investment priority this year. In light of the pick up in mobile shopping, the mobile payments market is also heating up and promising better support for retailers who want to accept credit cards through mobile apps. The jury is still out on how soon Apple Pay, Android Pay and a flurry of competitors (Samsung Pay, Square, Stripe) will become household names.
Drones Don’t Cut it: The Cool Kids have Digital Wallets
It’s hard to compete with the visual appeal of drones and the sci-fi thrill of imagining your next purchase being delivered to your doorstep by a flying robot. However, when it comes to actual long-term impact to eCommerce, industry insiders are placing their bets elsewhere. Specifically, Internet Retailer exhibitors were hot on digital wallets (61 percent), augmented reality (31 percent) and beacons (28 percent). While we will probably continue to see drones stealing headlines, savvy companies are putting slightly less eye-catching technologies to use.
No. 1 Way to Woo Customers – Give Back, Be NICE.
It’s official, a great product and excellent service are table stakes in eCommerce. Inspiring consumers to fall in love with a brand requires something more meaningful in 2015. When asked, “What makes you love an eCommerce brand today?” The highest rated quality was “doing well by doing good.” Although great and dependable customer service is still very important—22 percent ranked it as the second most important feature—taking care of employees and giving back to the community wins the most points with customers today.